In fact, the process can be very difficult, especially for organizations that employ desk workers and those in a stable environment. The complexity of organizing integrated staff requires careful attention and intelligent tools.
As the situation of remote workers continues to emerge, businesses in all types of industries are hiring workers who do certain jobs from time to time. These people are known as shift workers, and are an integral part of organizations with desk workers. Shift work can be a great way to give employees consistency while caring for the needs of your customers throughout the day, but managing shift staff presents different challenges.
That’s where Connect Cloud HR shift management software comes in. It can help you build and maintain a strong workforce of shift workers so you can meet and even exceed your business targets.
The Challenges of Shift Management
Organizing complex schedules for a variety of non-desk-operated staff can be time-consuming, costly. When human resource planners have to use tools and processes to control such a large process, it presents even more challenges. Here are some common challenges for managing shift-based and system-based work:
- Poor or No Workforce Visibility
- Misleading Forecasting
- Limited Ability to meet Organization Target
- Inability to Match Based on Skill Set
Poor or No Workforce Visibility
If your business relies on a team of deskless staff and a fixed location ShiftWise staff, it can be difficult to track everyone day and night. You may not be sure how long your staff members work, where they are located, and which clients, clients, or patients they help.
Employee misunderstandings can lead to decreased productivity, inefficiency, and poor understanding of resource use. Customers see field workers as part of an organization as a whole, so a lack of staff visibility can undermine customer confidence and negatively reflect the company itself; if a customer calls HQ and complains that their technician is 30 minutes late, it is better to say, “They were finishing the job nearby, and I will make sure they are on their way to you now” rather than saying, “I think they will be there soon.”
Proper predicting is an important part of successful shift planning and rostering. Scheduling too many or too few employees to different shifts can be very frustrating. Unfortunately, it is difficult to predict how many workers you will need for each job, especially if you do not have reliable historical data to rely on.
Handmade or traditional tools not only provide the kind of in-depth data collection and analysis needed to understand financial resource gaps and trends, which can make it almost impossible to plan accurately. Chronic overscheduling leads to overuse of staff costs without sufficient corresponding income, and disorderly conduct introduces delays, fatigue, and frustration among employees that may exceed the customer experience.
Limited Ability to meet Organization Target
No two shift workers are exactly alike. Each job has its own unique experience and set of skills. Comparing employees with the jobs they deserve is an important part of delivering good customer experience, but it is no small task.
If you use a manual process and do not have the right tools, you will find that matching staff based on a set of skills is not only time consuming, but often inaccurate, too. Employee certificates expire, preferences change, and once you find someone with the right skills, you still have to decide if you are close enough to a client’s location and available for work. Unless you are able to connect the right person to the right job right away, you run the risk of sending out another employee to complete the job over time, leading to customer dissatisfaction and low productivity.
If your organization provides home health care services, for example, you need to make sure you refer the right provider to the patient at all times. Sending an ineligible, or unauthorized provider to deliver certain services to a customer is not only a responsibility of your organization, but also a risk to the patient.
Proper projection is an important part of successful shift planning and rostering. Scheduling too many or too few employees to different shifts can be very frustrating. Unfortunately, it is difficult to predict how many workers you will need for each job, especially if you do not have reliable historical data to rely on.
Traditional tools not only provide the kind of in-depth data collection and analysis needed to understand financial resource gaps and trends, which can make it almost impossible to plan accurately. Chronic overcrowding leads to overuse of staff costs without sufficient corresponding income, and disorderly conduct introduces delays, fatigue, and frustration among employees that may exceed the customer experience.
Limited Ability to Deal with Exceptions
In a perfect world, your shift workers will never get sick. The fact is, though, that shift workers are as vulnerable as ever. When employees are unexpectedly found out on absence or leave, you may get stuck trying to find a suitable replacement as soon as possible.
Without the right tools, this is a time-consuming and labor-intensive process: manually compiling a list of available employees, contacting potential replacements, scheduling, calculating any results from time to time, and communicating updates on both. staff and customers. If you miss even one step, the customer can be left high and dry, which negatively affects the customer’s self-esteem, your reputation, and your foundation. This is especially dangerous if you can notify your customers automatically when an employee is late or unable to make an appointment.
How Connect Online HR Software in Pakistan Improves Shift Scheduling and Rostering
Implementing the right shift and rostering management tools can address common challenges and take some of the guesswork out of managing your deskless workers.
- Saves Time
- Improves Access and Communication
- Minimize the Scheduling Errors
- Integrates with Existing Connect HR Modules Systems
- Centralized Management
- Identify Performance Patterns
- Keep Record of Employee Work Hours
- Captures Field Related Data
- Shift Scheduling and Rostering Software for remote and desk ShiftWise employees
Planning and delivering leads to inefficiency and fatigue. Schedules should keep track of the ever-changing schedules of multiple shift workers and track updates, delays, leave requests, degree changes, and more.
Connect Cloud HR Shift editing and rostering software uses automatic matching and verification to help editors and senders work smarter. When customer requests, staff skills, and staff schedules are located in the same location, the system can automatically detect double bookings, vacancies in the schedule, and the best route an employee can take between appointments.
Improves Access and Communication
With Connect HR shift management system in Karachi, you can ensure that your non-desktop and focused shift staff have access to the latest schedules, updates, improved routes, and other important information.
When employees notice and share updates from anywhere with their desktop, laptop, tablet, or smartphone, save time it takes to call or email staff editors about problems or changes. With cloud-based editing tools, employees can access updates with limited or no connections so that no one misses the rhythm.
Minimize the Scheduling Errors
Some modern shift management tools also include real-time error alerts so schedulers can easily manage complex work patterns. This automation makes it a breeze to keep track of hours worked, time off, who is right for the job, and other key factors that influence productivity and efficiency.
Scheduling errors are more likely to occur when the process involves working with multiple sources, such as calendars, emails, and spreadsheets. Connect HR’s Shift editing and rostering software in Islamabad minimizes this risk, as it saves and / or integrates all the information you need into a single interface.
Connect HR’s shift management tool include real-time error alerts so that editors can easily manage complex work patterns. This automation creates a cool atmosphere to track work hours, downtime, who is fit for work, and other important factors that influence productivity and efficiency.
Integrates with Existing Connect HR Modules Systems
Shift editing and rostering software is especially useful when it integrates with your payroll, invoices, HR, CRM, and other available HR modules. Mobile operators especially benefit from collaborative programs that cover all the information they need to help customers. If your data can flow safely and freely, employees can work efficiently, and you are given better access to valuable business information. Combining information from different sources can transform a customer’s perception of GOOD into truly memorable, excellent.
Connect Shift management software is crucial for leaders who are overseeing, evaluating, and improving their remote workers.
Centralized management means you can:
Set Key Performance Indicators (KPIs), which are important for tracking performance and finding areas you can improve among your employees. Measuring is done, so choosing the right KPIs, applying them to employees, and measuring progress over time makes a big difference. Analyzing data such as scheduling time, travel time, response time, and adherence to a central system schedule empowers managers to make the necessary changes to provide better customer service and support staff.
Correct negative tendencies early by gaining exposure to issues such as decreased customer satisfaction, lower number of tasks completed per day, higher number of non-disclosures, and longer travel time. With accurate details of complex patterns, you can quickly adjust to get better results.
Celebrate good trends to improve staff self-awareness. Your desk-free employees are your most valuable asset, so it is important to identify and celebrate employees who maintain high customer satisfaction, who complete a high number of jobs, or reduce their percentage of redundancy or re-visits.
Identify Performance Patterns
Performance patterns can be difficult, especially for shift workers who work erratic schedules or frequent trade shifts. With Connect shift planning system in Pakistan, you will be able to create templates based on customer needs, staff availability, and the needs of your business.
Connect Online HR provide these types of shift templates and list templates save your teams time to produce accurate roster, and give you a solid foundation on which to make adjustments where needed. Even better if you use modern technology that can also manage individual shifts or recurring appointments, which can be a problem to personally track the many employees who do not have a desk.
Keep Record of Employee Work Hours
Connect HR’s shift management software in Rawalpindi is the most convenient way to track employee working hours. When a remote worker checks in or out of a job location, their time is automatically tracked, meaning the hours worked are both accurate and easily seen.
Instead of having to track down employee hours from spreadsheets and enter them into a system manually, the Connect Cloud HR software can capture everything in one place. This leads to quicker, more accurate billing and payrolls, which benefits your business and customers, and employees save time they might otherwise spend filling out timesheets.
Captures Field Related Data
Recording field data often meant that employees who did not have a desk had to take notes at work and put them in a digital system when they returned to the office. But this process is time consuming and leaves little room for errors, details are forgotten in this method of keeping field records.
Connect Online HR is modern cutting-edge software that shift planning and scheduling system completely removes this extra step. Write down what’s going on in the workplace with unobstructed photos, notes, and even customer signatures, and save them automatically for schedulers and managers to keep up-to-date. Depending on the software you choose, it may work even offline, so key information will be automatically synced to the system when the connection is restored.
Shift Scheduling and Rostering Software for remote and desk ShiftWise employees
There is no denying that making an effective shift schedule, shifts can be a challenging for employee. The good news is that robust shift management software like Connect HR in Pakistan can solve these challenges and increase your team efficiency, productivity, and revenue.
Connect online HR’s Shifts and Rostering software helps you to manage your shift management to save on running costs, enable real-time communication, and tackle the time-consuming challenges associated with managing employees.
Learn more about how to Connect Cloud HR can create tangible effect on your organization or call us at +923001110365 to book a demo today!